Service Ticket

<< Click to Display Table of Contents >>

Navigation:  »No topics above this level«

Service Ticket

Overview
Pak Accounting Service Ticket is a quick and easy way for service companies to record tickets, produce invoices, import time into the Payroll System and record the entries in the General ledger.  It is designed to record time and activity at different leases on a per ticket basis, and then invoice a group of tickets on a lease or special group as per customer specifications.

 

 

Setup The setup for Service Companies and Saltwater Disposal Companies is very similar. The differences have been separated out below.

1.You can use the basic General Ledger setup for your Chart of Accounts

2.Setup a Sub-Table

a.Service Companies: If you want to track income by equipment, set up a Sub-Table for equipment.

b.Saltwater Disposal Companies: If you want to track income by disposal facility, set up a Sub-Table for facilities.

3.Then, set up Sub-Account Maintenance.  

a.Service Companies

Equipment - Use the Sub-Account / Sub-Table that you defined above. Sub-Account is user defined. Name identifies the equipment. Name #2 and address fields are optional and can be used internally for additional information about the equipment (ie the employee assigned to the equipment.  

b.Saltwater Disposal Companies

Facilities - Use the Sub-Account Sub-Table that you defined above.  Sub-Account is user defined.  Name identifies the facility.  Name #2 and address fields are optional, and can be used internally for additional information about the facility.

c.Both

Customers - Use the same Sub-Table that is associated with your Accounts Receivable account in your Chart of Accounts. Customers will be associated with job locations

4.Setup the Service ticket Company options under Master File Maintenance > Company.

5.Setup items under Parts and Facilities [F3]

a.Create all parts to invoice under

b.(optional) Setup the saltwater facilities for disposal. Also see Saltwater Disposal.

6.If charging sales tax on tickets, enter the tax rate for each state/county under Tax Rate maintenance.

NOTE: The first 2 digits of the Tax Authority must be the US Postal State Code (i.e. TX, NM, WY).  The G/L entry will detail will only record the first 2 digits to help distinguish between state to submit the tax.

7.Set up customers/job locations under menu item Customer/Job Loc [F4].

 

 

Ticket/Invoicing
The Ticket / Invoicing section is where invoices and tickets are entered, changed, and maintained.  When you enter a ticket, it will remain available for editing in Ticket Maintenance until the Update is performed.  If you have many tickets to enter, you can enter them and then print them all at once.  If there are only a few, you can print each one as they are entered.

1.Enter all service tickets under Enter tickets

2.View Unbilled Tickets allows you to view all tickets entered and their status.

3.Assign Invoices groups all service tickets for a customer together and creates an invoice.

4.View Invoices allows you to view all invoices that will print.  Change the status to "Hold" if you do not want to print or update the invoice.

5.Print all the invoices

6.Update the invoices and create the entries to the general ledger

 

Also see

Reports

Ticket Reports

Labor Hours

Invoices

Saltwater Disposal

P18

UIC 19/19A

Master File Maintenance

Utilities

Electronic Invoicing

Special Features