First Purchaser FAQs

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First Purchaser FAQs

hmtoggle_plus1How do I enter Negative Prices and Calculated Severance Taxes
hmtoggle_plus1How do I Correct Severance Tax?
hmtoggle_plus1Need to Make Any Pricing or Volume Corrections?
hmtoggle_plus1Need to Make any Pricing or Volume Corrections?
hmtoggle_plus1Held Tickets
hmtoggle_plus1How Run Ticket Net Volume is Calculated

 

hmtoggle_plus1How to email an Operator Run Statement in Excel

 

hmtoggle_plus1My price contract doesn't show as active or my ticket doesn't show as priced. Why?

 

hmtoggle_plus1My Severance tax is wrong - Do I need to do a correction ticket?

 

hmtoggle_plus1My Allocation was wrong when I entered my tickets, how do I correct?

 

hmtoggle_plus1I did a ticket correction and I do not see the entries after extracting them to Revenue. Or, I did correction tickets and only see an entry for the difference in the original and the correction.

 

hmtoggle_plus1My run statement shows the incorrect Operator. Why?

 

hmtoggle_plus1How can I enter a back dated ticket?

 

hmtoggle_plus1I setup a new Price Contract, but my ticket doesn't show the new price.

 

hmtoggle_plus1I'm getting an Invalid Run Ticket Date error message. What should I do?

 

hmtoggle_plus1How can I pay one ticket or one Operator?

 

hmtoggle_plus1I extracted tickets but they're not in the General Ledger. Why?

 

hmtoggle_plus1I need to delete multiple tickets, is there a fast way to do that?

 

hmtoggle_plus1I need to make a change that will affect all Operators, is there a fast way to do that?

 

hmtoggle_plus1I'm getting an error that states “Tank/Meter: … Gauge Reading is greater than the tank capacity”

 

hmtoggle_plus1Is there a way for the ticket number to auto generate?