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<< Click to Display Table of Contents >> Navigation: PakEnergy Anywhere (WPA) > E-mail and Scanning |
For anyone having issues with not being able to scan, please close out of Citrix and then go to this link. I have attached information on installing TSScan. Be sure and use the Client Only version.
https://www.terminalworks.com/remote-desktop-scanning/downloads.
Follow the step by step instructions on the screen to download TSScan.
PakEnergy Anywhere will require SMTP setting for emails. TLS setting most likely will be TLS 1.2. You will have to check the admin of the email whether it be Gmail, Outlook or Godaddy to find the host and port information. Sometimes, you will need to re-enter the user’s password.
When emailing out revenue statements, depending on the email exchange that you are using, you might need to change the setting to 20 emails sent per minute. Outlook is marking the email as spam if more than more than 20 emails per minute is sent out. You will need to change the number in the red box below to 20.
Email Issues
If using Outlook, make sure it is the 32 bit version. 64-bit version of Outlook is not compatible (we are in the process of making our Software compatible with the 64-bit versions, but it will be later this year/early next year before that is complete).
PakEnergy Anywhere will require SMTP setting for emails. TLS setting most likely will be TLS 1.2. You will have to check the admin of the email whether it be Gmail, Outlook or Godaddy to find the host and port information. Sometimes, you will need to re-enter the user’s password.
Also client needs to make sure that the port is changed to 587 (instead of 25). User level security – other settings in the email section. IT might also help to reenter the password and change it to TLS.
What are the WPA server IP addresses to whitelist for Email purposes:
20.80.72.40
20.98.163.124
20.118.25.230
20.118.25.60
20.118.218.31
52.165.92.16
40.67.177.228
Also see: E-mail Setup for more detailed information