1.Pull up the ticket in web portal and check for missing data (i.e. Confirmation, Code, TimeSheet, etc.)

2.Ticket app will pop up an error message box stating issues with current ticket. Have the driver read the message for more information.

3.Process and Incremental Synce and see if it completes without error.

4.Prompt Driver to Logout/Login and try Submitting Ticket again.

5.Check iPad # in Maas360 to see if apps or anything else needs updated.

1.Check in Web Portal: Leases tab > Search > Scroll to bottom to confirm if tank is in system for that Lease.

2.If not: Tell Driver to contact Dispatch to let them know the tank is not showing on the iPad.

3.Enter as Custom Tank: Manually type in Tank # and Tank Type from the tank types available within their Transporter.

1.Plug in and Power on Printer.

2.On iPad: Settings > Select Wifi > Look up for devices.

3.Printer #: WBD1234, SETUP, or (similar to) M6z292736.

4.Printer Serial Number > Join Anyway on the pop up box notifying you there is no internet connection available.

5.Blue check mark appears next to number > return to Crude Oil Ticket to print.

6.If the printer serial number doesn’t come up on iPadm check for an arrow on the screen pointing to Wifi or the blue Wifi light is on. If not available, printer could be bad.

1.Incremental Sync: partial sync that only reaches out for any new information or dispatches. Takes approximately 60-90 seconds.

2.Full Sync: complete wipe and reload of the entire database such as lease, tank, strappings, etc. Take anywhere between 20-60 minutes depending on the cellular data strength.

1.Confirm that there is cellular data signal in the top left corner of iPad. AT&T LTE or Verizon LTE.

2.App Catalog > Check for pending Updates for Tracker and Crude Oil Ticket in the bottom right hand corner. Pending Updates: press red Update button and process those.

3.Reset password for Crude App within WolfePak Mobile Web Portal under Users Tab.